Who will actually do the work?
Start here, because the answer shapes everything else. A company that employs its crews can tell you who is coming. A company that sells the job on cannot, and will usually answer in general terms rather than specific ones.
There is nothing inherently wrong with a company using partners abroad on an international corridor — that is normal. What matters is whether the people loading your home in Morocco work for the company you are paying.
What volume is this quote based on?
A real quote has a number behind it. If nobody can tell you what volume they calculated, then nobody calculated one, and the price is an opening position rather than a price.
The follow-up matters too: what happens if the volume turns out to be larger on the day? A company with a clear answer has met the situation before.
Have you established the access at both ends?
Floor level, whether the lift takes furniture, where the truck can stop, how far that is from the door, and whether the building has rules about moves. These four or five facts determine most of what a moving day costs.
A company that has not asked has not priced your move. A company that asks in detail — including about the destination, which people often forget is half the job — is doing it properly.
What exactly is included?
Get this in writing, itemised. The gaps between what clients assume and what companies mean are consistent and predictable, and every one of them is a potential extra.
- Who packs the contents of cupboards, and are materials included?
- Is furniture dismantled and reassembled?
- Is a furniture hoist included if the access needs one?
- Are appliances disconnected and reconnected?
- Is anything excluded — piano, safe, very heavy items?
- What happens to the packing materials afterwards?
What cover is there if something is damaged?
Ask what insurance applies, what it covers and what the limit is. Ask specifically whether it covers items you packed yourself, because commonly it does not.
Then ask what the claims process is. A company that answers this comfortably has been through it. A company that becomes vague is telling you what a claim would be like.
Is the company registered, and can you show me?
In Morocco a legitimate company has a registre de commerce number and an ICE. Asking for them is normal and a real company will hand them over without hesitation.
This one question filters out a large part of the informal end of the market. We have written separately about how to check what you are given.
The questions about timing
Finally, the practical ones that shape the day itself: what time do you arrive, how long do you expect it to take, what happens if it overruns, and what happens if I need to change the date?
None of these is a trick question. They are simply the things that turn out to matter at eight in the morning on the day, and a company that answers them clearly in advance is a company that has done this often.