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Terms & Conditions

Please read these terms carefully before booking a move with Mover.ma. They outline our commitments to you and your responsibilities.

Last Updated: October 2024

These Terms and Conditions govern your use of the Mover.ma website and the moving, packing, and relocation services provided by Mover.ma across Morocco. By booking our services, you agree to be bound by these terms.

1. Estimates and Quotations

Our online AI-assisted estimator provides an initial baseline quote based on the information you provide regarding volume, accessibility (stairs/elevators), and distance. A final, binding quotation is provided once our moving coordinator reviews your specific requirements.

  • You are responsible for declaring all items requiring transport. If the actual volume on moving day significantly exceeds the declared volume, Mover.ma reserves the right to adjust the final invoice accordingly.
  • Quotes are valid for 30 days from the date of issue.

2. Booking and Modifications

To secure a moving date, a deposit may be required depending on the size and distance of the relocation.

  • Cancellations: You must notify us at least 48 hours before the scheduled moving date to cancel without penalty. Cancellations made within 48 hours may incur a fee.
  • Rescheduling: We will do our best to accommodate date changes requested at least 48 hours in advance, subject to availability.

3. Our Zero-Subcontracting Guarantee

Mover.ma guarantees that all personnel handling your belongings are salaried, trained employees of our company. We do not use informal day-laborers or unauthorized third-party teams for the manual labor of your relocation.

4. Zero-Breakage Guarantee and Liability

We take the utmost care with your belongings. Our Zero-Breakage Guarantee applies to items that are packed, transported, and unpacked by Mover.ma personnel under the "Standard" or "VIP" plans.

  • Items packed by the client (Economy Plan): Mover.ma cannot be held liable for damage to contents within boxes packed by the client unless outward physical damage to the box was caused by our mishandling during transit.
  • Fragile Items: High-value items, fine art, and extremely fragile items must be declared prior to the move so specialized packing can be arranged.
  • Claims: Any damage must be reported to the team leader on the day of the move and documented in writing within 48 hours.

5. Items We Cannot Move

For safety and legal reasons, our teams are prohibited from transporting:

  • Hazardous materials, flammables, explosives, or corrosives.
  • Live animals or pets.
  • Perishable goods (unless specified for local, short-distance moves).
  • Cash, jewelry, important personal documents, and highly valuable small items. These must be transported personally by the client.

6. Payment Terms

Full payment for services is due upon completion of the move, minus any deposit already paid. We accept secure payments via bank transfer, major credit/debit cards, and approved cash transactions (accompanied by an official invoice).

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Morocco. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the Moroccan courts.

8. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

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